This document governs your access to and use of the gaming services offered by Betify S.r.l. on the Betify.it website ("Platform"). It constitutes a binding contract between the User and Betify, drafted in accordance with the Italian Civil Code, the Consolidated Law on Public Security (TULPS), ADM technical decrees, and EU consumer protection regulations. By accessing or registering, the User declares that he/she has read, understood and fully accepted these Terms.
1 Definitions
For clarity we introduce here the main terms used in the text.
- "Gaming Account": the personal telematics report that allows for deposits, bets and withdrawals.
- "Bet" or "Bet": the amount wagered by the User on a Gaming Event.
- "Event": any game, draw or market on which you can bet via the Platform.
- "Balance": the amount of money available in the Gaming Account, distinguished into real balance and bonus balance.
These definitions apply to the entire document to ensure consistency of interpretation.
2 Registration and Age Requirements
User must be at least 18 years old and provide truthful personal information verifiable in accordance with KYC/AML regulations. Betify reserves the right to suspend or close the Game Account if discrepancies or misrepresentations emerge.
- Valid ID and Social Security Number will be required within 30 days of opening the Account.
- If documents are not submitted on time, the Account will be frozen until verification is completed.
Once identity is established, Betify will enable the User to make unlimited transactions according to responsible deposit limits.
3 Rules of the games and conduct of the Events
All games offered are certified by ADM-recognized testing bodies and comply with the parameters of randomness and RTP. Before placing a bet, the User must familiarize himself with the specific rules of each game, available in the "Info" window of each title.
- For casino games, the result is determined by a certified random number generator (RNG).
- For lotteries, draws or live games, the official result transmitted by the provider or live host shall be the authentic result.
These rules ensure transparency and a level playing field among all participants.
4 Acceptance, settlement and cancellation of bets
Betify accepts bets exclusively via the Platform; telephone or email bets are not permitted. The User receives digital confirmation of acceptance.
- Winnings are automatically credited to the Actual Balance at the end of the Event.
- In the event of a technical malfunction that compromises the outcome, Betify will void the affected bet and refund the initial amount ("void").
- If an Event is voided by the provider or the relevant authority, all related bets will be considered void and refunded.
This settlement process is in line with Art. 1957 c.c. and ADM guidelines on "palpable error" cases.
5 Bonuses, Promotions and Wagering Requirements
Bonuses are granted at Betify's discretion and may include restricted funds, free spins or cashback. Bonus amounts are not withdrawable until the User meets the wagering requirement stated in the Terms of each offer.
- Bonus balance and real balance are handled separately; wagering draws first from the bonus balance unless otherwise specified.
- If the wagering requirement is not met within the validity period (30 days, unless otherwise specified), the bonus and related winnings will be canceled.
At the end of a promotion Betify applies an automatic sweep algorithm that moves only qualified winnings into the Real Balance.
6 Dormant Accounts and Dormant Fees
To prevent abandonment of funds, we define "dormant account" as an Account with no transactions or logins for 12 consecutive months.
- As of the thirteenth month, a monthly management fee of €5 or the available balance if less will be charged.
- After 24 months of inactivity, the Account will be closed and the remaining balance transferred to the Treasury, as per ADM regulations.
Should the User wish to reactivate a dormant Account, he/she may do so at any time by contacting customer support.
7 User Responsibilities and Prohibited Conduct
Betify has a zero-tolerance policy toward fraud, collusion, and the use of automated software ("bots"). The User, therefore, agrees to:
- do not share login credentials with third parties;
- do not use VPNs or proxies to circumvent geographic blocks;
- do not open more than one Game Account.
Any violation may result in confiscation of winnings and reporting to the appropriate authorities.
8 Applicable Law and Jurisdiction
These Terms are governed by Italian law. For civil disputes, the exclusive place of jurisdiction is Rome, unless a different mandatory place of jurisdiction is established by the consumer resident in the EU.
9 Complaint Procedures and ADR
Betify encourages quick problem resolution: in case of a complaint, the User should send an e-mail to [email protected] indicating account ID and detailed description of the incident.
- Betify will respond within 15 business days.
- If the complaint is not resolved, the User may turn to ConciliaWeb-AGCOM or the ADR chosen by Betify.
This procedure complies with Legislative Decree 130/2015 implementing Directive 2013/11/EU on Alternative Dispute Resolution for Consumers.
10 Changes to Terms
Betify may update these Terms to reflect regulatory or product changes. The new version will become effective 15 days after publication, unless otherwise required by law. Users will be notified by email or by notice on the Platform.
11 Contact
Betify S.r.l. - Headquarters: Via delle Scommesse 45, 50122 Florence (FI), Italy
Phone: +39 055 123 4567 - E-mail: [email protected]
We encourage you to keep a copy of this document for future reference and to contact us for any clarification.